Frequently Asked Questions (FAQ)
Ddesk is a Hungarian-developed, cloud-based helpdesk system that manages IT tickets, tracks SLAs, logs subcontractor work, supports contract-based billing, and generates automatic reports.
Ddesk is ideal for IT support, internal issue tracking, customer service, and subcontractor management. It creates tickets automatically from emails to help organize incoming requests.
Yes. Ddesk uses infrastructure-based pricing instead of per-agent licensing, making it ideal for 5–10 person teams using the base package.
Yes. Subcontractors can be granted role-based access, allowing them to log work, respond to tickets, or create new ones.
Yes. You can assign contracts to each partner, and based on these, Ddesk can automatically generate work summaries and billing reports.
Yes. Ddesk offers automatic reports and exportable time-based or contract-based summaries by ticket, user, or date range.
Deployment can be completed in just 1–2 business days. A demo environment is available immediately.
Although the professional package meets the needs of up to 100 users and provides 100GB of storage for attached files, you have the option to request custom extensions from our team.
User: Anyone who submits a ticket into the system (e.g., customers, colleagues).
Agent: Individuals who manage and resolve incoming tickets (e.g., support staff, IT professionals).
The system offers a free demo version that resets daily, allowing you to try out the features. Upon placing an order, you can also request a free trial period. Please contact our team using the provided contact details for more information!