Pricing and Packages
Subscription Options:
Ddesk's flexible pricing model allows you to choose a plan that suits the size of your business. The features are the same across all plans, with the only difference being the maximum number of active agents.
Basic Plan
Ideal for small businesses. Up to 10 agents, with unlimited functionality.
Try it now!- Unlimited Ticket Management
- Account management
- Email Integration for Automatic Ticket Creation
- External Agent/Subcontractor Management and Billing Support
- 100 GB of Storage for Documents and Files
- Up to 10 Agents
Professional Plan
For medium and large enterprise users, with unlimited agents.
Inquire now!- Unlimited Ticket Management
- Account management
- Email Integration for Automatic Ticket Creation
- External Agent/Subcontractor Management and Billing Support
- 100 GB of Storage for Documents and Files
- Unlimited Agents (optimized for infrastructure to support approximately 100 agents)
Is the price suspiciously good?
Don’t worry, there’s logic behind it.
No tricks – just a different approach from the market agent-based pricing.
Our basic package is more than enough for most teams. The profit doesn’t lie in license fees, but in the added infrastructure. If you outgrow the basics, you can scale up: more capacity, higher performance – with a clear, simple pricing structure.
Expansion Options
Is your team growing? You can easily scale up from the Professional Plan – no need to switch pricing tiers.
Storage Expansion
+50 GB additional cloud storage: €10 / month
Infrastructure Expansion
Additional capacity optimized for +50 active agents: €40 / month
The default infrastructure is optimized for approximately 100 active agents.
If you need more performance or storage beyond this, simply upgrade as needed!
Example:
A team requiring +50% infrastructure performance and +50 GB extra storage would pay:
€79 (Professional Plan) + €40 (infrastructure) + €10 (storage) = €129 / month