Email Integration

Your clients don’t need to fill out a form every time they report an issue.They can simply send an email — and continue the conversation via email as well.

Data Security

Need to share sensitive information with your client that shouldn't be sent via email for security reasons?

Our system provides a secure way for your client to access the data safely.

Contract Management

You can track all time spent on each client under the corresponding contract terms, making periodic billing easier.

Time logged on support tickets can be shared with your client, complete with the relevant service details and quantities.

Automatic Identification  

You can assign email addresses and domain names to your contracts, so when a ticket is submitted, the client is automatically identified.  ​

Delegation

Each ticket has its assigned owner, but it's also helpful to see who it's currently "waiting on."

With delegation, the responsible agent can always track where the process is stuck.

Notes

Need to keep track of information, issues, gaps, ideas, or remarks related to a client for future reference?

You can add notes to each client — making important history easily accessible and searchable for your colleagues as well.